Frequently Asked Questions

Welcome to the Alex Davis PCs FAQ.

Whether you're buying your first gaming PC, upgrading an existing system, looking for a powerful workstation, or simply need some advice before ordering, we've put together answers to the questions we get asked most often.

If you can't find the answer you're looking for, our team is always happy to help.

Email: sales@alexdavispcs.co.uk
Technical Support: support@alexdavispcs.co.uk
Telephone: 01482 259181
WhatsApp: 07765 748775

General Questions

Who are Alex Davis PCs?

Alex Davis PCs is an independent UK computer company specialising in gaming PCs, custom-built computers, office PCs, monitors, peripherals and related hardware.

We build systems for a wide range of customers, from people buying their first gaming PC through to experienced gamers and customers looking for higher-performance systems.

We're based in Kingston upon Hull and deliver throughout the UK and Ireland.

Where is Alex Davis PCs based?

Our address is:

Alex Davis PCs Ltd
115 Cleveland Street
Kingston upon Hull
East Yorkshire
HU8 7AU
United Kingdom

Do you sell gaming PCs as well as custom-built PCs?

Yes.

We offer a range of pre-configured gaming PCs as well as custom-built systems.

Our website also includes PCs designed around different games and use cases, including gaming, streaming, VR, Flight Simulator and office use.

Do you sell PCs for more than gaming?

Yes.

As well as gaming PCs, we offer office and home computers, monitors, keyboards, mice, headsets, microphones, speakers and other peripherals.

If you're unsure which system is right for your needs, contact us before ordering and we'll be happy to help.

Can you help me choose a PC?

Absolutely.

If you're unsure which PC is suitable, tell us:

• Your budget;

• The games or applications you want to use;

• The resolution you intend to play at;

• Whether you want to stream;

• Whether you use VR;

• Whether you need a monitor or other peripherals; and

• Anything else that's important to you.

We'll help you identify a suitable system rather than simply recommending the most expensive option.

Can I contact you before placing an order?

Yes.

We encourage customers to contact us if they have questions before ordering.

You can contact us by email or telephone, or use the contact form on our website.

Email: sales@alexdavispcs.co.uk
Telephone: 01482 259181

Gaming PC Questions

What makes a good gaming PC?

A good gaming PC needs the right balance of components for the games and resolution you want to play.

The most important components generally include:

• CPU (processor) — handles game logic, applications and general processing;

• GPU (graphics card) — responsible for rendering games and graphical workloads;

• RAM (memory) — helps the system handle games and multiple applications;

• Storage — determines how much space you have for Windows, games and files and affects loading performance;

• Power supply — provides the electrical power required by the system; and

• Cooling and airflow — helps keep components operating at appropriate temperatures.

The ideal combination depends on your budget and intended use.

How much does a gaming PC cost?

There isn't one fixed price for a gaming PC.

The right budget depends on the games you want to play, your desired graphics settings, monitor resolution, refresh rate and whether you also want to stream or perform other demanding tasks.

We offer systems across a range of budgets, from entry-level machines to high-performance gaming PCs.

Should I buy a pre-built or custom PC?

Both can be excellent choices.

A pre-built PC is ideal if you want a ready-selected configuration without having to choose every component yourself.

A custom-built PC is useful if you have specific requirements or want the components selected around a particular budget or workload.

If you're unsure, contact us and we'll help you decide which option makes the most sense.

Can I customise a PC?

We offer custom-built PCs and can build systems around specific requirements.

If you have a particular CPU, graphics card, amount of RAM, storage capacity, case or other requirement in mind, contact us before ordering if you need advice on compatibility or configuration.

Can I upgrade my PC in the future?

Many desktop PCs can be upgraded.

Common upgrades include:

• Adding or replacing RAM;

• Adding additional storage;

• Upgrading the graphics card;

• Upgrading other compatible components; and

• Improving cooling where appropriate.

However, compatibility depends on the specific system.

Our technical support team can advise on suitable upgrades and compatibility.

If you're considering an upgrade to an Alex Davis PCs system, we recommend contacting us before purchasing components.

Can I install my own upgrades?

Customers can upgrade components such as RAM, storage drives and graphics cards without automatically voiding the warranty.

However, damage caused by incorrect installation, unauthorised repairs, physical modifications, BIOS modifications, voltage modifications, excessive overclocking or incompatible third-party components may not be covered by the warranty.

If you're unsure about an upgrade, contact us before installing it.

How much RAM do I need?

The amount of RAM you need depends on what you use your computer for.

Gaming, streaming, content creation, office work and professional applications can all have different requirements.

Rather than choosing RAM based solely on capacity, we recommend considering the complete system configuration and your intended use.

If you're unsure, contact us and we'll help.

How much storage do I need?

This depends on what you intend to install.

Modern games can require substantial amounts of storage, particularly when you have several large titles installed at the same time.

If you intend to store large game libraries, videos, photos or professional files, you may benefit from additional storage.

If you're unsure, let us know what you intend to use the PC for.

Can your PCs run modern games?

Our gaming PCs are designed around a range of gaming requirements, from budget systems to high-performance machines.

Actual performance depends on the specific PC, game, graphics settings, resolution and other factors.

We recommend checking the specifications of the individual PC you're interested in and contacting us if you have a particular game or performance target in mind.

Can I use an Alex Davis PCs gaming PC for streaming?

Yes.

We offer systems specifically aimed at streaming as well as gaming PCs capable of handling streaming workloads.

Streaming performance depends on the game, streaming software, resolution, encoding settings and hardware configuration.

If streaming is important to you, tell us which games you play and what resolution you want to stream at and we'll help you choose an appropriate system.

Do you sell PCs for Fortnite, Minecraft, Call of Duty and other games?

Yes.

We have dedicated PC collections for a range of popular games, including Fortnite, Minecraft, Call of Duty, Valorant, League of Legends and Flight Simulator.

The best PC depends on the game and the performance you want, so don't hesitate to contact us if you need help choosing.

Custom PC Questions

How does a custom PC order work?

A custom PC allows you to build a system around your specific requirements rather than choosing an existing configuration.

You can discuss your requirements with us and we can help determine suitable components.

Once the configuration is agreed and ordered, the PC is assembled, configured and tested before dispatch.

Can I request specific components?

If you have particular components or brands in mind, let us know.

We'll consider compatibility, power requirements, cooling, case dimensions and the overall balance of the system before confirming a configuration.

Will you check that my custom components are compatible?

Yes.

Component compatibility is an important part of building a reliable PC.

We consider factors such as:

• CPU and motherboard compatibility;

• RAM compatibility;

• Graphics card dimensions;

• Power requirements;

• Cooling requirements;

• Storage compatibility; and

• Case and component dimensions.

If a requested configuration isn't suitable, we'll let you know rather than simply building an incompatible system.

Can I request a specific case or colour?

Where available and compatible with the configuration, specific cases or aesthetic requirements may be accommodated.

If appearance is important to you, mention it when contacting us about a custom build.

Can I upgrade a custom PC later?

Yes, provided the components and platform support the upgrade.

We'll be happy to advise on future upgrades and compatibility.

Ordering Questions

What payment methods do you accept?

We currently accept a range of payment methods, including:

• Major debit and credit cards;

• PayPal;

• Klarna;

• Amazon Pay;

• Google Pay; and

• Bank Transfer.

The payment options available to you may depend on your order and the payment provider.

Payment is processed securely through the relevant payment provider.

Can I pay in instalments?

Finance or instalment options may be available through payment providers such as Klarna, depending on eligibility and the options presented at checkout.

Any finance agreement is between you and the relevant finance/payment provider.

Please review the provider's terms before completing a finance purchase.

Can I pay by bank transfer?

Yes.

Bank transfer is one of the payment methods we accept.

If you intend to pay by bank transfer and require assistance, please contact us.

Can I change my order after placing it?

If you need to make a change, contact us as soon as possible.

If your order has not yet been collected by the courier, we may be able to make certain changes.

Once an order has been dispatched, changes may no longer be possible.

We cannot guarantee that every requested change can be made, particularly once an order has entered production or fulfilment.

Can I cancel my order?

Cancellation rights depend on the type of product and circumstances of the order.

For eligible online purchases, UK consumer law may provide cancellation rights.

Custom-built or personalised products may be subject to different cancellation rules.

If you want to cancel an order, contact us as soon as possible rather than waiting for dispatch.

PC Build & Preparation

Are PCs built to order?

Many of our PCs are built or prepared specifically for the customer.

Our current shipping information states that orders containing PCs, including pre-selected and custom-built systems, generally have a 10–14 working day turnaround including delivery.

Times can vary depending on the order and circumstances.

Are PCs tested before being sent?

Yes.

Before dispatch, PCs undergo quality-control checks.

These can include:

• Hardware inspection;

• BIOS configuration;

• Operating system installation where applicable;

• Driver installation;

• Stress and stability testing; and

• Final quality assurance checks.

The aim is to ensure your PC arrives ready for use.

Will my PC arrive ready to use?

Our PCs are prepared and tested before dispatch.

Where applicable, the operating system and drivers are installed as part of the preparation process.

You will still need to complete any user-specific setup, connect your peripherals and sign in to your own accounts.

Does the PC come with Windows?

This depends on the individual product configuration.

Please check the specification of the PC you're purchasing. If you're unsure whether Windows is included, contact us before ordering.

Do PCs come with a monitor?

Not necessarily.

Some products are PC-only, while others may be sold as bundles that include additional equipment.

Always check the individual product description to see exactly what is included.

Do I need to buy a keyboard and mouse separately?

Unless they are specifically included in the product or bundle, a keyboard and mouse may need to be purchased separately.

We sell keyboards, mice, headsets, microphones, speakers, monitors and other peripherals.

Does the PC include Wi-Fi?

Wi-Fi availability depends on the specific motherboard or wireless hardware installed.

Check the individual product specification or contact us before ordering if wireless connectivity is important to you.

Does the PC have Bluetooth?

Bluetooth availability depends on the specific hardware configuration.

If you require Bluetooth, please check the product specification or contact us before ordering.

Delivery & Shipping

How long does delivery take?

Our current standard turnaround for an order containing a PC is approximately 10–14 working days, including delivery.

This includes the preparation, building and testing process where applicable.

Delivery estimates are not guaranteed and may be affected by courier delays, seasonal demand, severe weather or other circumstances outside our reasonable control.

What delivery options are available?

Available delivery options are shown during checkout.

For PCs, we currently offer free UK shipping.

Other products may have delivery charges depending on their size, weight, destination and selected service.

Do you offer express delivery?

Where an express option is available for your order, it will be displayed at checkout.

Please remember that courier delivery times generally begin after the order has been dispatched and do not necessarily include the PC build and testing period.

Do you ship outside the UK?

We currently deliver within the United Kingdom and Ireland.

We do not currently offer general international shipping.

We also do not ship to freight forwarders, parcel forwarding services, mail forwarding addresses or export agents.

Can I collect my order?

Yes.

Free local collection is available from our Kingston upon Hull premises