Shipping policy

After receiving your order confirmation email, most orders are processed within 1-2 business day, excluding weekends and holidays. Products with a processing time will usually ship by the end of that period. You will receive another email notification when your order has shipped. 

Unfortunately, we offer no guarantee on processing and shipping times when circumstances are outside our control, such as high order volume, shipping service disruptions, weather-related delays, or other "acts of God."

In-store pickup

You can skip the shipping fees with free local pickup at our premises located in Kingston Upon Hull. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within the normal processing time. We will send you an email when your order is ready, along with instructions.

Our in-store pickup hours will be present on the instructions. Please have your order confirmation email or order number with you when you visit.

International Shipping

We do not allow any shipping out of the UK. We do not ship to forwarding services. Any orders placed to ship to a forwarding service will be cancelled and the order will be refunded. 

How do I check the shipping status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us: support@alexdavispcs.co,uk

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is in its original condition, and we will refund the order amount minus our shipping costs and restocking fees for the return, up to 18% of the purchase price. If we receive the order back in a condition that isn't consistent with how we shipped the item, and it wasn't damaged upon delivery to the customer, we may have to deduct repair costs from the return amount.

In the event that your order arrives damaged in any way, please contact us as soon as. Once we receive your message we will reach out to obtain more information and pictures of the damage, as well as pictures of the packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@alexdavispcs.co.uk