Shipping

Shipping Policy

At Alex Davis PCs Ltd, we are committed to ensuring your order is processed, packaged and delivered safely and efficiently. Every order is carefully prepared by our team to help ensure it arrives in excellent condition.

Please read the information below regarding our shipping procedures, delivery times and collection options.

Order Processing

Once your order has been placed, you will receive an Order Confirmation Email confirming that we have received your order.

Our standard turn-around time for an order featuring a PC, where it be pre-selected from our website or as a custom built option is 10 - 14 working days including the delivery time. 

Before dispatch, every PC undergoes a series of quality control checks, including:

  • Hardware inspection

  • BIOS configuration

  • Operating system installation (where applicable)

  • Driver installation

  • Stress and stability testing

  • Final quality assurance inspection

This process helps ensure your PC arrives ready to use straight out of the box.

Once your order has been dispatched, you'll receive a Shipping Confirmation Email containing your tracking information.

Delivery Times

Estimated delivery times begin after your order has been dispatched, not from the date the order is placed.

Delivery estimates are provided by the courier and should be treated as guidance only.

Whilst we work closely with our delivery partners to ensure prompt delivery, we cannot guarantee delivery dates where delays occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather

  • Road traffic incidents

  • Courier operational delays

  • Industrial action

  • High seasonal demand

  • Customs or security inspections (where applicable)

  • Technical failures

  • Events outside our reasonable control ("Force Majeure")

Alex Davis PCs Ltd cannot accept liability for delays caused by these circumstances.

Shipping Costs

We offer a free shipping option for all PCs across the UK. 

Shipping charges are calculated during checkout based on:

  • Product size and weight

  • Delivery destination

  • Selected shipping service

Any applicable delivery charges will be displayed before payment is completed.

From time to time we may offer free delivery promotions on selected products or orders.

Signature on Delivery

Many of our deliveries, particularly desktop PCs and higher-value items, require a signature upon delivery.

Please ensure somebody is available to receive the parcel where applicable.

If delivery cannot be completed, the courier may:

  • Attempt delivery again

  • Leave instructions for collection

  • Deliver to a designated collection point

  • Return the parcel to us

Additional delivery charges may apply if an item is returned due to repeated failed delivery attempts.

Local Collection

Customers may choose Free Local Collection during checkout.

Collection is available from:

Alex Davis PCs Ltd
115 Cleveland Street
Kingston upon Hull
East Yorkshire
HU8 7AU

After selecting Local Collection, your order will be prepared within the normal processing timeframe.

Once your order is ready, we'll send you a confirmation email containing:

  • Collection instructions

  • Collection times

  • Any identification requirements

Please do not attend until you have received confirmation that your order is ready.

When collecting your order, please bring:

  • Your order confirmation email or order number

UK & Ireland Delivery Only

We currently deliver only within the United Kingdom & Ireland.

Unfortunately, we do not currently offer international shipping.

We also do not ship to:

  • Freight forwarding companies

  • Parcel forwarding services

  • Mail forwarding addresses

  • Export agents

Orders placed using forwarding services may be cancelled and refunded prior to dispatch.

Tracking Your Order Once It Has Been Dispatched 

Once your order has been dispatched, you'll receive an email containing your tracking details. Please note that the order confirmation differs from the tracking confirmation. 

Tracking information is normally activated within 24–48 hours, depending on the courier.

If your tracking information has not updated after 48 hours, this does not necessarily indicate a problem, as courier systems can occasionally experience delays.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact our support team and we'll investigate the matter with the courier.

Email: support@alexdavispcs.co.uk

Delivery Inspection

We recommend inspecting your order as soon as it arrives.

Before signing for your delivery (where possible), check the packaging for any obvious signs of damage.

If you notice significant external damage, we recommend:

  • Taking photographs before opening the parcel.

  • Photographing the packaging and shipping label.

  • Contacting us as soon as possible.

Prompt reporting allows us to investigate with the courier more efficiently.

Lost or Delayed Deliveries

If your order appears to be delayed or lost during transit, please contact us as soon as possible.

We'll liaise directly with the courier to investigate the shipment and keep you informed throughout the process.

Where appropriate, we'll arrange a replacement or refund in accordance with our obligations under UK consumer law.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us process your claim quickly, please provide:

  • Your order number

  • A description of the damage

  • Photographs of the damaged product

  • Photographs of the external packaging

  • Photographs of the courier label where possible

Every claim is assessed individually, and we'll always aim to reach a fair and satisfactory resolution as quickly as possible.

Returns, Refunds & Exchanges

If you wish to return an item, please refer to our Returns & Refunds Policy.

In summary:

  • Eligible products may be returned within 30 days of delivery.

  • Returned items should be complete and in their original condition.

  • Returns must be authorised before being sent back.

  • Customers are generally responsible for return shipping costs unless the item is confirmed to be faulty or we have agreed otherwise.

For discretionary returns accepted outside your statutory rights, a deduction may be made where the value of the goods has been reduced due to customer handling beyond what is reasonably necessary to inspect them.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address entered during checkout is accurate and complete.

If an incorrect address has been provided, please contact us immediately.

Whilst we'll make every effort to amend the address before dispatch, we cannot guarantee changes once an order has entered our fulfilment process.

Alex Davis PCs Ltd cannot accept responsibility for delays or additional charges arising from incorrect delivery information supplied by the customer.

Questions?

If you have any questions regarding shipping, delivery, tracking, local collection or returns, our Customer Support team will be happy to assist.

Alex Davis PCs Ltd

Email: support@alexdavispcs.co.uk

We're committed to ensuring your order arrives safely, securely and as quickly as possible, and we're always here to help should you need any assistance before or after delivery.