Warranty

WHAT WARRANTY COMES WITH MY PC?
Our comprehensive warranty includes labour and parts cover, fault finding and repair over a 12 month period from the date or purchase.

We also provide Life-time Technical Support - so even if a fault develops after your 1 year parts cover period has expired, we will still provide support to diagnose the cause of your potential issue and advise you of the steps you can take going forward. 

You can then take advantage of our low component prices and have our expert technicians perform the upgrade for you.

Furthermore, included in our warranty is Remote Desktop Support which can effectively diagnose up to 90% of non-hardware issues, without the need of returning the item. (Your PC must have the ability to power on for this aspect to be used).

Our warranty is non-transferable & will only be valid for the original buyer of the product, we're not able to offer our warranty to 3rd parties.


WHAT'S NOT COVERED UNDER WARRANTY
- Faults with or caused by software are not covered under the warranty.

- Faults caused by accidental damage are not covered under the warranty.

- PC repairs/modifications not performed by Alex Davis PCs LTD will void the warranty.

- Damage caused by:

  • Liquid
  • Viruses or malware
  • Impact or physical 
  • Neglect or misuse
  • Accidental 
  • Overclocking or power modification
  • Mains power surges


- Damage incurred due to poor packaging when an item is returned to us is not covered. If being returned for a refund, a charge will apply to replace damaged parts. We strongly recommend customers keep the original packaging to prevent damage upon return.

(Adding certain internal components may not necessarily void a PC's warranty, however any issues which may arise from the addition of 3rd party components are not covered by the PC's warranty).


ITEMS BEING RETURNED (FAULTY/ UNWANTED)
Please read the following instructions below on how to return the item(s) to us.

Packaging
We recommend following these Packaging Guide Lines:

Please pack the item in its original box & include all accessories provided.

Please make sure the item is suitably packed to avoid damage as this will not be covered under your warranty & may require you to pay for the replacement of the damaged item. (Our recommendation is that items should be packaged in much the same manner as when you received the goods from us originally).


Please DO NOT include anything not purchased from us or not listed on the RMA as these will not be tested. Unless specifically advised to return them by us.

Condition
Items being returned must be in a good condition. Items covered in dirt, water or other debris maybe rejected due to poor condition and the warranty maybe null and void.

Terms & Conditions
Any item returned that is over 28 days old maybe required to be sent back to the manufacture for repair or replacement directly with them. This can take up to 4 weeks to be returned from them.

Any items returned for refund may be subject to a usage fee of up to 30%.
A restocking fee may also be applied if there is considerable wear and tear to the item or packaging. This can be up to 50%. If you do not agree, these items will be dispatched back to you at your own cost.
We are not responsible for any returned items that have been lost or damaged in transit.
Refunds on faulty items will not be issued until they have been tested & confirmed faulty.
You may be subject to a testing fee on items confirmed NFF (no fault found), also return postage costs.


Data Recovery
All data stored on products sold by Alex Davis PCs is at the users own risk. We do not offer a data recovery service in case of product failure. Customer are advised to make regular backups of data to another device in case of failure. 


Modified Goods
Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Consumer rights Act 2015.


Faulty Items More Than 30 Days after Receipt
If you are reporting faulty goods more than 30 days after receipt, then we strongly recommend that you contact the manufacturer directly for a warranty repair/replacement. This is often the quickest way to have a fault rectified. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
We will only deal with the warranty after 30 days if the manufacturer does not offer this service. This does not affect your statuary rights.
TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of Alex Davis PCs' Suppliers and thus Alex Davis PCs conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.