Warranty & Returns Policy

Warranty Coverage

Every PC purchased from Alex Davis PCs Ltd includes a 2-Year Return-to-Base Hardware Warranty, covering:

• Manufacturing defects in hardware components
• Parts
• Labour
• Hardware fault diagnosis
• Repair or replacement of defective hardware, where applicable

Your warranty period begins on the date of purchase.

Lifetime Technical Support

Even after your 2-year hardware warranty has expired, you'll continue to receive Lifetime Technical Support from our experienced technicians.

We'll help you:

• Diagnose hardware or software issues
• Troubleshoot system problems
• Recommend suitable replacement components
• Advise on upgrades and compatibility
• Offer guidance on the most cost-effective solution

Should replacement parts be required outside the warranty period, you can take advantage of our competitive component pricing and optional professional installation service.

Remote Desktop Support

Where possible, we offer Remote Desktop Support, allowing our technicians to diagnose and resolve many software and configuration issues without the need to return your PC.

Remote support can resolve approximately 90% of non-hardware related issues, provided that:

• The PC powers on successfully.
• The PC has an active internet connection.
• The customer is available during the support session.

Remote support is provided on a reasonable endeavours basis, and while we will always do our best to resolve your issue remotely, we cannot guarantee that every problem can be fixed without the system being returned for inspection.

Warranty Ownership

This warranty is non-transferable and applies only to the original purchaser of the product. It cannot be transferred to another owner.

Warranty Exclusions

The warranty covers manufacturing defects only and does not cover faults or damage caused by external factors, misuse or normal wear.

The following are not covered under the warranty:

Software

• Operating system corruption
• Driver conflicts
• Third-party software issues
• Game compatibility problems
• Software installation or configuration
• Virus or malware infections
• User-created software issues

Although software faults are not covered under the hardware warranty, our Lifetime Technical Support team will, where possible, assist with diagnosis and troubleshooting.

Accidental or External Damage

Damage resulting from:

• Liquid ingress
• Physical impact
• Drops
• Fire or smoke
• Dust or contamination
• Neglect
• Misuse
• Incorrect transportation
• Power surges
• Lightning strikes
• Incorrect mains voltage
• Accidental damage

Normal Wear & Cosmetic Damage

The warranty does not cover:

• Cosmetic marks or scratches occurring after delivery
• Normal wear and tear
• Discolouration through age or use

Consumable Items

Where applicable, consumable items such as batteries supplied with peripherals are excluded from warranty unless they are faulty upon delivery.

Third-Party Equipment

The warranty does not cover:

• Third-party peripherals not supplied by Alex Davis PCs Ltd
• Unsupported software
• Customer-installed operating systems
• Damage caused by incompatible hardware or software

User Modifications

Customers may upgrade components such as memory (RAM), storage drives or graphics cards without automatically voiding the warranty.

However, the warranty does not cover faults or damage directly caused by:

• Incorrect installation
• Unauthorised repairs
• Physical modifications
• BIOS modifications
• Voltage modifications
• Overclocking beyond manufacturer specifications
• Third-party components causing hardware faults

Any unaffected components of the original PC remain covered under warranty.

If you're unsure whether an upgrade could affect your warranty, please contact us before carrying out the installation.

Returning an Item

Packaging Requirements

To minimise the risk of damage during transit, we recommend:

• Using the original packaging wherever possible.
• Returning all supplied accessories unless advised otherwise.
• Ensuring the item is securely packaged with sufficient protective material.

We strongly recommend keeping your original packaging for the duration of your warranty.

Damage caused during return transit due to inadequate packaging is not covered under warranty and may result in repair or replacement charges.

Unless specifically requested, please do not return accessories or components that were not supplied by Alex Davis PCs Ltd, as these cannot be tested and we cannot accept responsibility for them.

Condition of Returned Goods

Returned items should be clean and in reasonable condition.

Items contaminated with excessive dirt, liquids or hazardous substances may be refused for health and safety reasons until suitably cleaned.

Warranty Repairs

Depending on the nature of the fault and the age of the product, certain components may need to be returned to the original manufacturer for testing, repair or replacement.

Manufacturer turnaround times typically range from 2–4 weeks, although repair times may occasionally be longer depending on component availability and the manufacturer's own repair process.

Refunds & Unwanted Returns

Refunds and returns are handled in accordance with your statutory rights under UK consumer law.

Faulty products will always be inspected and tested before a refund, repair or replacement is authorised.

Refunds for faulty goods will only be processed once the reported fault has been confirmed.

If testing finds No Fault Found (NFF) or the issue is determined to be outside the warranty terms, we may apply a reasonable diagnostic fee together with return shipping costs. Any applicable charges will always be discussed with you before work is carried out.

For discretionary returns accepted outside your statutory rights, a deduction may be made where:

• The product has been used beyond what is reasonably necessary to inspect it.
• Accessories are missing.
• Packaging has been damaged.
• The value of the goods has been reduced due to customer handling.

Any deduction will reflect the reduction in the product's resale value.

Shipping Responsibility

Customers remain responsible for returned goods until they have been safely delivered to Alex Davis PCs Ltd.

We strongly recommend using a tracked and adequately insured delivery service, as we cannot accept responsibility for items that are lost or damaged during return transit.

Data & Backups

Customers are solely responsible for backing up all personal data before returning any product.

Repairing a computer may require:

• Reinstalling Windows
• Formatting storage devices
• Replacing SSDs or hard drives
• Resetting BIOS settings

Whilst every reasonable care is taken, Alex Davis PCs Ltd cannot guarantee the preservation of customer data during repair.

We do not provide a data recovery service and accept no liability for the loss of personal files, applications, software licences or other stored information.

Modified Goods

Products that have been modified in a manner that directly causes a fault may be excluded from warranty coverage for the affected components.

Where an RMA has been issued for a specific component, please return only that component, unless we advise otherwise.

Returning unnecessary items may delay testing and processing.

Monitors & Televisions

Monitors and televisions are assessed in accordance with the manufacturer's published dead pixel policy.

Displays that fall within the manufacturer's permitted pixel tolerance are not considered faulty and may not qualify for repair or replacement under warranty.

If you believe your display has a panel defect, please contact us before arranging a return and provide clear photographs together with the product serial number where possible.

Your Consumer Rights

Nothing contained within this Warranty & Returns Policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Need Assistance?

If you experience any issues with your PC, we recommend contacting our support team before returning your item.

Many issues can be diagnosed and resolved remotely, helping you get back up and running more quickly while avoiding unnecessary shipping costs.

Whether your PC is still under warranty or many years old, our technical support team is always happy to help.