Returns

Returns & Refunds Policy

At Alex Davis PCs Ltd, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please read the information below to understand your rights and the process for returning an item.

30-Day Returns Policy

We offer a 30-day returns policy, meaning you have up to 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as when it was received.

  • Be returned complete with all supplied accessories, cables, manuals and packaging where possible.

  • Not show signs of misuse, accidental damage or excessive wear.

  • Include proof of purchase, such as your order confirmation or receipt.

Please note that requesting a return within 30 days does not automatically guarantee that the return will be accepted. All returned items are inspected upon arrival.

How to Start a Return

To request a return, please contact our Customer Support team by emailing:

support@alexdavispcs.co.uk

Please include:

  • Your order number

  • Your full name

  • A description of the issue or reason for the return

  • Photographs (where applicable)

  • Your contact details

Once your request has been reviewed, we'll provide you with a Return Merchandise Authorisation (RMA), along with full instructions explaining how to package and return your item.

Returns sent without prior authorisation may be refused and returned to the sender.

Return Address

Approved returns should be sent to:

Alex Davis PCs Ltd
115 Cleveland Street
Kingston upon Hull
East Yorkshire
HU8 7AU
United Kingdom

Please do not send products back until you have received confirmation from our support team.

Packaging Your Return

To reduce the risk of damage during transit, we recommend:

  • Using the original packaging wherever possible.

  • Removing any personal belongings not supplied by Alex Davis PCs Ltd.

  • Securing all components to prevent movement during transport.

  • Using adequate protective packaging if the original packaging is unavailable.

Customers remain responsible for returned goods until they have been safely received by Alex Davis PCs Ltd. We strongly recommend using a fully tracked and insured delivery service.

Damage caused during return transit due to inadequate packaging may affect your eligibility for a refund, repair or replacement.

Damaged, Incorrect or Faulty Items

Please inspect your order as soon as possible after delivery.

If your item:

  • Arrives damaged,

  • Develops a fault,

  • Is missing components,

  • Is incorrect, or

  • Does not match your order,

please contact us as soon as possible so that we can investigate and resolve the issue promptly.

Where possible, please provide photographs of:

  • The product

  • The packaging

  • Any visible damage

  • Shipping labels (if applicable)

This helps us process your claim more quickly.

Returning Faulty Goods

If you believe your product has developed a fault during the warranty period, our technicians will inspect and test the item to determine the cause.

Depending on the outcome, we may:

  • Repair the product

  • Replace the faulty component

  • Replace the entire product (where appropriate)

  • Offer a refund where required by applicable consumer legislation

If no fault is found (NFF), or the issue is determined to fall outside the warranty terms, we'll contact you before carrying out any chargeable work.

Custom-Built PCs

Many of our desktop computers are built specifically to customer specifications.

Where a computer has been customised or built to your individual requirements, your cancellation rights may differ under the Consumer Contracts Regulations.

This does not affect your statutory rights if your PC develops a manufacturing fault or is not as described.

If you're unsure whether your order qualifies as a customised product, please contact us before requesting a return.

Non-Returnable Items

The following products cannot normally be returned unless they are faulty or not as described:

  • Custom-built or personalised products

  • Software licences that have been activated

  • Downloadable digital products

  • Gift cards

  • Clearance or final sale items (unless faulty)

  • Consumable products that have been opened

  • Hazardous materials

  • Flammable liquids or gases

  • Products that cannot be resold for hygiene reasons after opening

If you're unsure whether your item is eligible for return, please contact our support team before arranging shipment.

Exchanges

If you'd like a different product, the quickest option is usually to return your existing item (where eligible) and place a new order once your return has been approved.

If your exchange relates to a faulty product, we'll discuss the available options with you.

Cancellation Rights (UK Distance Selling)

For eligible purchases made online or by telephone, you generally have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

To exercise this right:

  • Notify us within the 14-day cancellation period.

  • Return the goods within 14 days of informing us.

  • Ensure the goods have only been handled to the extent necessary to inspect them, similar to how they would be examined in a retail shop.

Some products, including bespoke or personalised goods, may be exempt from these cancellation rights.

Nothing in this policy affects your statutory rights.

Refunds

Once your returned item has been received, it will be inspected by our technicians.

We'll notify you once the inspection has been completed and confirm whether your refund has been approved.

If approved:

  • Refunds will be issued using your original payment method.

  • Refunds are typically processed within 10 business days.

  • Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us and we'll investigate the delay.

Return Shipping Costs

Unless otherwise required by law:

  • Customers are responsible for return shipping costs when returning unwanted items.

  • Where a product is confirmed to be faulty within warranty, we may reimburse reasonable return postage or provide a prepaid shipping label at our discretion.

Please contact us before arranging shipment, as unauthorised postage costs may not be reimbursed.

Need Assistance?

If you have any questions regarding returns, refunds or warranty claims, our Customer Support team will be happy to assist.

Email: support@alexdavispcs.co.uk

Our aim is to make every return as straightforward and hassle-free as possible while ensuring every claim is handled fairly, efficiently and in accordance with UK consumer legislation.