Push your performance to the limit with the piXL X-Series 24.5" Full HD Gaming Monitor, engineered for gamers who demand speed, precision and exceptional image quality. Featuring an ultra-fast 200Hz refresh rate and rapid 0.5ms response time, every movement is rendered with incredible smoothness, giving you the competitive edge when every millisecond counts.

The 24.5-inch Full HD (1920 x 1080) IPS panel delivers vibrant colours, sharp detail and wide viewing angles, making it ideal for competitive gaming, streaming and everyday entertainment. Whether you're tracking fast-moving targets in an FPS or enjoying immersive RPG worlds, you'll experience fluid, responsive gameplay with minimal motion blur.

Adaptive Sync technology works to eliminate screen tearing and stuttering, while HDR support enhances contrast and colour depth for richer, more lifelike visuals. Flicker-Free technology and a Low Blue Light mode help reduce eye strain, allowing you to stay comfortable during extended gaming sessions.

Finished with a sleek three-sided frameless design, the piXL X-Series looks as impressive as it performs, making it the perfect addition to any modern gaming setup.

Model
GS24IDPHA

Screen Size
24.5"

Panel Type
IPS

Resolution
1920 x 1080
Full HD

Aspect Ratio
16:9

Response Time
0.5ms

Refresh Rate
200Hz

Dot Pitch
0.2802 mm

Colour Support
16.7 million

Viewing area
543.744 (H) � 302.616 (V) mm

Contrast Ratio
1000: 1

Brightness
350 cd/m

Backlight
ELED

Stand
Tiltable - -5~ 20 degree

VESA
Yes - 100x100 mm (4holes)

Ports & Connectors
HDMI 2.0
DisplayPort 1.4
Earphone

Power
12 VDC, 3 A
Consumption - 18 W (basic), 19 W (typ.), 23.8 W (max)
Stand-by - <0.5W
Power Adapter

Features
Adaptive Sync - yes
Low blue light - yes

Colours
Black

Shipping Policy

At Alex Davis PCs Ltd, we are committed to ensuring your order is processed, packaged and delivered safely and efficiently. Every order is carefully prepared by our team to help ensure it arrives in excellent condition.

Please read the information below regarding our shipping procedures, delivery times and collection options.

---

Order Processing

Once your order has been placed, you will receive an Order Confirmation Email confirming that we have received your order.

Some products, including custom-built desktop PCs, made-to-order systems or special-order components, require additional assembly, configuration or testing before dispatch.

Where a product listing displays an estimated build or processing time, your order will normally be dispatched within that timeframe.

Before dispatch, every custom-built PC undergoes a series of quality control checks, including:

• Hardware inspection

• BIOS configuration

• Operating system installation (where applicable)

• Driver installation

• Stress and stability testing

• Final quality assurance inspection

This process helps ensure your PC arrives ready to use straight out of the box.

Once your order has been dispatched, you'll receive a Shipping Confirmation Email containing your tracking information (where available).

---

Delivery Times

Estimated delivery times begin after your order has been dispatched, not from the date the order is placed.

Delivery estimates are provided by the courier and should be treated as guidance only.

Whilst we work closely with our delivery partners to ensure prompt delivery, we cannot guarantee delivery dates where delays occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather

• Road traffic incidents

• Courier operational delays

• Industrial action

• High seasonal demand

• Customs or security inspections (where applicable)

• Technical failures

• Events outside our reasonable control ("Force Majeure")

Alex Davis PCs Ltd cannot accept liability for delays caused by these circumstances.

---

Shipping Costs

Shipping charges are calculated during checkout based on:

• Product size and weight

• Delivery destination

• Selected shipping service

Any applicable delivery charges will be displayed before payment is completed.

From time to time we may offer free delivery promotions on selected products or orders.

---

Signature on Delivery

Many of our deliveries, particularly desktop PCs and higher-value items, require a signature upon delivery.

Please ensure somebody is available to receive the parcel where applicable.

If delivery cannot be completed, the courier may:

• Attempt delivery again

• Leave instructions for collection

• Deliver to a designated collection point

• Return the parcel to us

Additional delivery charges may apply if an item is returned due to repeated failed delivery attempts.

---

Local Collection

Customers may choose Free Local Collection during checkout.

Collection is available from:

Alex Davis PCs Ltd
115 Cleveland Street
Kingston upon Hull
East Yorkshire
HU8 7AU

After selecting Local Collection, your order will be prepared within the normal processing timeframe.

Once your order is ready, we'll send you a confirmation email containing:

• Collection instructions

• Collection times

• Any identification requirements

Please do not attend until you have received confirmation that your order is ready.

When collecting your order, please bring:

• Your order confirmation email or order number

• Valid photographic identification if requested

---

UK Delivery Only

We currently deliver only within the United Kingdom.

Unfortunately, we do not currently offer international shipping.

We also do not ship to:

• Freight forwarding companies

• Parcel forwarding services

• Mail forwarding addresses

• Export agents

Orders placed using forwarding services may be cancelled and refunded prior to dispatch.

---

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking details.

Tracking information is normally activated within 24–48 hours, depending on the courier.

If your tracking information has not updated after 48 hours, this does not necessarily indicate a problem, as courier systems can occasionally experience delays.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact our support team and we'll investigate the matter with the courier.

Email: support@alexdavispcs.co.uk

---

Delivery Inspection

We recommend inspecting your order as soon as it arrives.

Before signing for your delivery (where possible), check the packaging for any obvious signs of damage.

If you notice significant external damage, we recommend:

• Taking photographs before opening the parcel.

• Photographing the packaging and shipping label.

• Contacting us as soon as possible.

Prompt reporting allows us to investigate with the courier more efficiently.

---

Lost or Delayed Deliveries

If your order appears to be delayed or lost during transit, please contact us as soon as possible.

We'll liaise directly with the courier to investigate the shipment and keep you informed throughout the process.

Where appropriate, we'll arrange a replacement or refund in accordance with our obligations under UK consumer law.

---

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us process your claim quickly, please provide:

• Your order number

• A description of the damage

• Photographs of the damaged product

• Photographs of the external packaging

• Photographs of the courier label where possible

Every claim is assessed individually, and we'll always aim to reach a fair and satisfactory resolution as quickly as possible.

---

Returns, Refunds & Exchanges

If you wish to return an item, please refer to our Returns & Refunds Policy.

In summary:

• Eligible products may be returned within 30 days of delivery.

• Returned items should be complete and in their original condition.

• Returns must be authorised before being sent back.

• Customers are generally responsible for return shipping costs unless the item is confirmed to be faulty or we have agreed otherwise.

For discretionary returns accepted outside your statutory rights, a deduction may be made where the value of the goods has been reduced due to customer handling beyond what is reasonably necessary to inspect them.

This does not affect your statutory rights under the Consumer Rights Act 2015.

---

Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address entered during checkout is accurate and complete.

If an incorrect address has been provided, please contact us immediately.

Whilst we'll make every effort to amend the address before dispatch, we cannot guarantee changes once an order has entered our fulfilment process.

Alex Davis PCs Ltd cannot accept responsibility for delays or additional charges arising from incorrect delivery information supplied by the customer.

---

Questions?

If you have any questions regarding shipping, delivery, tracking, local collection or returns, our Customer Support team will be happy to assist.

Alex Davis PCs Ltd

Email: support@alexdavispcs.co.uk

We're committed to ensuring your order arrives safely, securely and as quickly as possible, and we're always here to help should you need any assistance before or after delivery.

Warranty & Returns Policy

Warranty Coverage

Every PC purchased from Alex Davis PCs Ltd includes a 2-Year Return-to-Base Hardware Warranty, covering:

• Manufacturing defects in hardware components
• Parts
• Labour
• Hardware fault diagnosis
• Repair or replacement of defective hardware, where applicable

Your warranty period begins on the date of purchase.

Lifetime Technical Support

Even after your 2-year hardware warranty has expired, you'll continue to receive Lifetime Technical Support from our experienced technicians.

We'll help you:

• Diagnose hardware or software issues
• Troubleshoot system problems
• Recommend suitable replacement components
• Advise on upgrades and compatibility
• Offer guidance on the most cost-effective solution

Should replacement parts be required outside the warranty period, you can take advantage of our competitive component pricing and optional professional installation service.

Remote Desktop Support

Where possible, we offer Remote Desktop Support, allowing our technicians to diagnose and resolve many software and configuration issues without the need to return your PC.

Remote support can resolve approximately 90% of non-hardware related issues, provided that:

• The PC powers on successfully.
• The PC has an active internet connection.
• The customer is available during the support session.

Remote support is provided on a reasonable endeavours basis, and while we will always do our best to resolve your issue remotely, we cannot guarantee that every problem can be fixed without the system being returned for inspection.

Warranty Ownership

This warranty is non-transferable and applies only to the original purchaser of the product. It cannot be transferred to another owner.

Warranty Exclusions

The warranty covers manufacturing defects only and does not cover faults or damage caused by external factors, misuse or normal wear.

The following are not covered under the warranty:

Software

• Operating system corruption
• Driver conflicts
• Third-party software issues
• Game compatibility problems
• Software installation or configuration
• Virus or malware infections
• User-created software issues

Although software faults are not covered under the hardware warranty, our Lifetime Technical Support team will, where possible, assist with diagnosis and troubleshooting.

Accidental or External Damage

Damage resulting from:

• Liquid ingress
• Physical impact
• Drops
• Fire or smoke
• Dust or contamination
• Neglect
• Misuse
• Incorrect transportation
• Power surges
• Lightning strikes
• Incorrect mains voltage
• Accidental damage

Normal Wear & Cosmetic Damage

The warranty does not cover:

• Cosmetic marks or scratches occurring after delivery
• Normal wear and tear
• Discolouration through age or use

Consumable Items

Where applicable, consumable items such as batteries supplied with peripherals are excluded from warranty unless they are faulty upon delivery.

Third-Party Equipment

The warranty does not cover:

• Third-party peripherals not supplied by Alex Davis PCs Ltd
• Unsupported software
• Customer-installed operating systems
• Damage caused by incompatible hardware or software

User Modifications

Customers may upgrade components such as memory (RAM), storage drives or graphics cards without automatically voiding the warranty.

However, the warranty does not cover faults or damage directly caused by:

• Incorrect installation
• Unauthorised repairs
• Physical modifications
• BIOS modifications
• Voltage modifications
• Overclocking beyond manufacturer specifications
• Third-party components causing hardware faults

Any unaffected components of the original PC remain covered under warranty.

If you're unsure whether an upgrade could affect your warranty, please contact us before carrying out the installation.

Returning an Item

Packaging Requirements

To minimise the risk of damage during transit, we recommend:

• Using the original packaging wherever possible.
• Returning all supplied accessories unless advised otherwise.
• Ensuring the item is securely packaged with sufficient protective material.

We strongly recommend keeping your original packaging for the duration of your warranty.

Damage caused during return transit due to inadequate packaging is not covered under warranty and may result in repair or replacement charges.

Unless specifically requested, please do not return accessories or components that were not supplied by Alex Davis PCs Ltd, as these cannot be tested and we cannot accept responsibility for them.

Condition of Returned Goods

Returned items should be clean and in reasonable condition.

Items contaminated with excessive dirt, liquids or hazardous substances may be refused for health and safety reasons until suitably cleaned.

Warranty Repairs

Depending on the nature of the fault and the age of the product, certain components may need to be returned to the original manufacturer for testing, repair or replacement.

Manufacturer turnaround times typically range from 2–4 weeks, although repair times may occasionally be longer depending on component availability and the manufacturer's own repair process.

Refunds & Unwanted Returns

Refunds and returns are handled in accordance with your statutory rights under UK consumer law.

Faulty products will always be inspected and tested before a refund, repair or replacement is authorised.

Refunds for faulty goods will only be processed once the reported fault has been confirmed.

If testing finds No Fault Found (NFF) or the issue is determined to be outside the warranty terms, we may apply a reasonable diagnostic fee together with return shipping costs. Any applicable charges will always be discussed with you before work is carried out.

For discretionary returns accepted outside your statutory rights, a deduction may be made where:

• The product has been used beyond what is reasonably necessary to inspect it.
• Accessories are missing.
• Packaging has been damaged.
• The value of the goods has been reduced due to customer handling.

Any deduction will reflect the reduction in the product's resale value.

Shipping Responsibility

Customers remain responsible for returned goods until they have been safely delivered to Alex Davis PCs Ltd.

We strongly recommend using a tracked and adequately insured delivery service, as we cannot accept responsibility for items that are lost or damaged during return transit.

Data & Backups

Customers are solely responsible for backing up all personal data before returning any product.

Repairing a computer may require:

• Reinstalling Windows
• Formatting storage devices
• Replacing SSDs or hard drives
• Resetting BIOS settings

Whilst every reasonable care is taken, Alex Davis PCs Ltd cannot guarantee the preservation of customer data during repair.

We do not provide a data recovery service and accept no liability for the loss of personal files, applications, software licences or other stored information.

Modified Goods

Products that have been modified in a manner that directly causes a fault may be excluded from warranty coverage for the affected components.

Where an RMA has been issued for a specific component, please return only that component, unless we advise otherwise.

Returning unnecessary items may delay testing and processing.

Monitors & Televisions

Monitors and televisions are assessed in accordance with the manufacturer's published dead pixel policy.

Displays that fall within the manufacturer's permitted pixel tolerance are not considered faulty and may not qualify for repair or replacement under warranty.

If you believe your display has a panel defect, please contact us before arranging a return and provide clear photographs together with the product serial number where possible.

Your Consumer Rights

Nothing contained within this Warranty & Returns Policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Need Assistance?

If you experience any issues with your PC, we recommend contacting our support team before returning your item.

Many issues can be diagnosed and resolved remotely, helping you get back up and running more quickly while avoiding unnecessary shipping costs.

Whether your PC is still under warranty or many years old, our technical support team is always happy to help.