Thermaltake 27" Quad HD 165Hz FreeSync & G-Sync Compatible IPS Shadow Boost Gaming Monitor

Shipping policy

After receiving your order confirmation email, most orders are processed within 1-2 business day, excluding weekends and holidays. Products with a processing time will usually ship by the end of that period. You will receive another email notification when your order has shipped. 

Unfortunately, we offer no guarantee on processing and shipping times when circumstances are outside our control, such as high order volume, shipping service disruptions, weather-related delays, or other "acts of God."

In-store pickup

You can skip the shipping fees with free local pickup at our premises located in Kingston Upon Hull. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within the normal processing time. We will send you an email when your order is ready, along with instructions.

Our in-store pickup hours will be present on the instructions. Please have your order confirmation email or order number with you when you visit.

International Shipping

We do not allow any shipping out of the UK. We do not ship to forwarding services. Any orders placed to ship to a forwarding service will be cancelled and the order will be refunded. 

How do I check the shipping status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us: support@alexdavispcs.co,uk

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is in its original condition, and we will refund the order amount minus our shipping costs and restocking fees for the return, up to 18% of the purchase price. If we receive the order back in a condition that isn't consistent with how we shipped the item, and it wasn't damaged upon delivery to the customer, we may have to deduct repair costs from the return amount.

In the event that your order arrives damaged in any way, please contact us as soon as. Once we receive your message we will reach out to obtain more information and pictures of the damage, as well as pictures of the packaging. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@alexdavispcs.co.uk

WHAT WARRANTY COMES WITH MY PC?
Our comprehensive warranty includes labour and parts cover, fault finding and repair over a 12 month period from the date or purchase.

We also provide Life-time Technical Support - so even if a fault develops after your 1 year parts cover period has expired, we will still provide support to diagnose the cause of your potential issue and advise you of the steps you can take going forward. 

You can then take advantage of our low component prices and have our expert technicians perform the upgrade for you.

Furthermore, included in our warranty is Remote Desktop Support which can effectively diagnose up to 90% of non-hardware issues, without the need of returning the item. (Your PC must have the ability to power on for this aspect to be used).

Our warranty is non-transferable & will only be valid for the original buyer of the product, we're not able to offer our warranty to 3rd parties.

WHAT'S NOT COVERED UNDER WARRANTY
- Faults with or caused by software are not covered under the warranty.

- Faults caused by accidental damage are not covered under the warranty.

- PC repairs/modifications not performed by Alex Davis PCs LTD will void the warranty.

- Damage caused by:

• Liquid
• Viruses or malware
• Impact or physical 
• Neglect or misuse
• Accidental 
• Overclocking or power modification
• Mains power surges

- Damage incurred due to poor packaging when an item is returned to us is not covered. If being returned for a refund, a charge will apply to replace damaged parts. We strongly recommend customers keep the original packaging to prevent damage upon return.

(Adding certain internal components may not necessarily void a PC's warranty, however any issues which may arise from the addition of 3rd party components are not covered by the PC's warranty).

ITEMS BEING RETURNED (FAULTY/ UNWANTED)
Please read the following instructions below on how to return the item(s) to us.

Packaging
We recommend following these Packaging Guide Lines:

Please pack the item in its original box & include all accessories provided.

Please make sure the item is suitably packed to avoid damage as this will not be covered under your warranty & may require you to pay for the replacement of the damaged item. (Our recommendation is that items should be packaged in much the same manner as when you received the goods from us originally).

Please DO NOT include anything not purchased from us or not listed on the RMA as these will not be tested. Unless specifically advised to return them by us.

Condition
Items being returned must be in a good condition. Items covered in dirt, water or other debris maybe rejected due to poor condition and the warranty maybe null and void.

Terms & Conditions
Any item returned that is over 28 days old maybe required to be sent back to the manufacture for repair or replacement directly with them. This can take up to 4 weeks to be returned from them.

Any items returned for refund may be subject to a usage fee of up to 30%.
A restocking fee may also be applied if there is considerable wear and tear to the item or packaging. This can be up to 50%. If you do not agree, these items will be dispatched back to you at your own cost.
We are not responsible for any returned items that have been lost or damaged in transit.
Refunds on faulty items will not be issued until they have been tested & confirmed faulty.
You may be subject to a testing fee on items confirmed NFF (no fault found), also return postage costs.

Data Recovery
All data stored on products sold by Alex Davis PCs is at the users own risk. We do not offer a data recovery service in case of product failure. Customer are advised to make regular backups of data to another device in case of failure. 


Modified Goods
Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Consumer rights Act 2015.


Faulty Items More Than 30 Days after Receipt
If you are reporting faulty goods more than 30 days after receipt, then we strongly recommend that you contact the manufacturer directly for a warranty repair/replacement. This is often the quickest way to have a fault rectified. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
We will only deal with the warranty after 30 days if the manufacturer does not offer this service. This does not affect your statuary rights.
TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of Alex Davis PCs' Suppliers and thus Alex Davis PCs conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.